Freight Shipping / Freight Quote Instructions

Freight available for orders weighing over 500 lbs - minimum order weight

Please read (required reading for all freight shipment requests):

A) Availability: Someone must be available to meet the truck and sign for the order. The driver will call ahead and make an appointment for delivery. There will be no delivery unless someone is physically there to sign for the shipment!

B) Size: Dead-ends, cul-de-sacs and hard to access areas may not be accessible. Failed deliveries can incur return shipping costs if the shipment has to be returned.

C) Residential deliveries: Orders will be on wrapped pallets and offloaded with a lift gate by the driver. Drivers will not unwrap pallets or move products inside. If they do, they charge $150 for this service. Drivers are supposed to call 24 hours in advance and schedule a time for delivery.

D) Commercial deliveries: This must be an established business location with normal operating hours and a forklift and/or loading dock (no exceptions). Commercial freight drivers do not call for appointments. No commercial freight to home residences.

E) Residential Delivery: Customers are responsible for any additional costs incurred if the freight company has problems with delivery, location, returns, change of address or changes from commerical delivery when it is deemed a residential delivery by the freight company.

F) Time: Freight shipments generally take longer than UPS by 1 to 2 weeks during busy times. We have no control over the delivery date or any routing issues or delays.

G) Inventory: The Bill of Lading (BOL) carried by the driver contains a total package count. Any missing items must be reported to the driver. This is the only way to make a claim if anything is missing.

H) Back orders: No back orders with freight shipments. Out of stock items are refunded back to the credit card.

I) Credit card: All freight shipments require a valid US credit card (Visa, Mastercard, Discover or American Express) on file.

J) Additional charges: Additional charges only happen when a customer changes the delivery address on the Bill of Lading or request for special handling during delivery, or has failed to meet the truck or substantially modifies the shipping weight.

K) Cancellations: Freight orders cancelled after shipment for any reason are charged $350 cancellation fee, plus any freight return shipping charges incurred for the products to be returned to the cannery. Cancellations prior to shipment are subject to our standard order cancellation terms.

Do NOT request a freight quote if you are not prepared to order. It takes several people and several companies bidding on freight shipments to obtain the best freight shipping quote, we do not want to waste anyone's time.

To place a freight order (follow these instructions):

1) Create an order on our site using the shopping cart. Add in all the items and quantities for your order.

2) Use the "Check Payment" payment option during checkout. Our cart will send us a complete order copy automatically and the order will now be recorded in your customer profile.

3) Important: Send us an email at: info@foodassets.com informing us you would like a freight quote for the order. Be sure to specify residential or commercial freight.

4) We will arrange for the freight quote and email you back the freight / order quote in writing. Be sure to check spam / junk folders for our email! It usually takes 24 hours to receive a freight quote, but sometimes this can take up to 2 days (weekdays) due to high order volume.

5) Freight quotes are valid for 7 days. Make sure you are prepared to actually place the order within 7 days.

6) Do not request a freight quote if you are not prepared to actually place the order. We will not accept frivolous freight quotes.

7) Once you accept the quote, pay for your order by giving us a call with a credit card number. You can also send us a check or money order for payment.

8) We can group multiple individual orders together on a freight truck, but they must all deliver to a single address if grouped (otherwise they are considered seperate freight shipment).

9) We will no longer accept freight quote requests without a valid phone number.