Quality Care Program - Our Responsibilities

1. Answer all of questions in a timely matter. We can usually do this within a few hours and certainly within 1 day.

2. Answer all emails directly sent to us. We do not respond to solicitations and junk mail. If there is no reply, something has gone wrong with the mail delivery, or we have the wrong email address.

3. We can experience shipping delays due to high cannery volume during busy times. These are published weekly on our shipping times page. Orders are filled on a first come, first serve basis.

4. If something is missing, we may ship the rest of your order out in advance. This is so you aren’t waiting on one or two items. These will ship as soon as we have these items back in stock.

5. Tracking numbers are sent via email on all shipments.

6. Damaged items are replaced at no charge. We must be notified within 10 days of any damaged or missing items.

7. Please read Why Choose Food Assets. This is our 29th year.

Quality Care Program - Your Responsibilities

1. No rush orders. Don’t wait until the last minute to order. At certain times, there can be thousands of customers ordering all at the same time, especially during national emergencies.

2. No special instructions please. Place orders when you are available to recieve the shipment.

3. We need accurate information. Your shipping address must be correct, including any apartment numbers. Ensure your billing information including the billing address is correct. Bogus or inaccurate email addresses ensures that you do NOT receive a tracking number. We do not give your email address to anybody for any reason and only use this only to contact you regarding your order. Please view our privacy statement regarding your personal information.

4. Ensure order accuracy before submitting. Order adjustments can be made prior to shipping, but this does have an impact upon our work load, timeliness of shipping and available inventory levels. Customers are responsible for the accuracy of any orders placed.

5. Inspect the order receipt. We allow up to 10 days to notify us of any damaged or missing items. If the shipping carrier has damaged your shipment, please notify the carrier (delivery person) at the time you receive the order. If you discover this later (within the 10 day period), notify us. Please do not file a damage claim from your end, this is something we need to do. A duplicate claim by you and us causes all types of problems for the carrier, let us handle the claim. We will notify you of the results. We respond to all claim requests promptly.

6. Do not call our suppliers regarding your order, they will simply refer you to us. If you have questions about your order, please refer all questions to us for handling.

7. No product returns. All sales are final. The canneries will not accept returned items or shipments. Refused shipments are charged to the customer for shipping costs both ways.