SHIPPING AND ORDERING INFORMATION
UPDATED 3/31/24

** Warning - Abandoned Shopping Carts are routinely deleted without notice to improve site performance.

We do not use or send out "Cart reminders".

Estimated Time to Ship Out NEWLY PLACED ORDERS
Product Lines	Packaging Type	Ships Free?	Time
Rainy Day / Van Drunen Cans	Cans, Cases	UPS	1 - 3 Days
Rainy Day Bags & Buckets	Bags, Buckets, Boxes	UPS	1 - 5 Days
Rainy Day Freight Shipments	All types	Freight	1 - 2 Weeks
Kelly Kettle	Cook Stoves, Aquabricks	Free	3 - 5 days
Country Living Grinders	Grinders	Free	2 - 3 days
Country Living Grinding Plates & Cases	Plates & Cases	Free	2 - 3 weeks
Country Living Motorization Kits & Accessories	1 Motorization & Accessories	Free	2 - 3 days

¹ Country Living Accessories has 2 item minimum order (without Grinder).

Shipping Costs (Rainy Day & Van Drunen only, all other products ships free)

Rainy Day & Van Drunen UPS / FedEx Shipping Rates per 50 lbs Reduce shipping costs by ordering as close to 50 lbs increments
Zone:	2	3	4	5	6	7	8
1 - 2 lbs	$10.99 Any Zone
< 25 lbs	$19.99 Any Zone (Great Deal!)
25 - 50 lbs	17.99	17.99	19.99	20.99	22.99	21.99	25.99

The shopping cart automatically calculates shipping zone, shipping costs and order totals. Any applicable messages regarding the order including shipping will be displayed below the order totals on the Checkout page.

We recommend ordering in "50 lbs multiples" for Rainy Day and Van Drunen items (not required, it's just a better deal):

Example: If the order weighs 28 lbs (weight is automatically shown in the Checkout), shipping cost will be the same as 50 lbs, so order as close to 50 lbs as you can to save on shipping costs. Rainy Day charges per 50 lbs (see Rate table above) on 25+ lbs or more.

Example: If the order is 207 lbs, this will ship at the 250 lb rate (drop 7 lb off the order to ship at 200 lb rate or increase order weight by 43 lbs to ship at 250 lb rate).

Food Assets shipping rates are lower then Rainy Day shipping rates. We've done everything possible to keep shipping cost as low as possible.

Also Remember:

• Ensure a correct SHIPPING ZIPCODE on your order!

• Check your Spam & Junk Folders for our emails!

• Thank you for your order! We appreciate your continued patronage!

Freight Shipping

How To Ship With Freight - Review our Freight Shipping Instructions.

1. Shipping Your Order

Shipping carrier - Orders ship via common carrier: UPS, FedEx, USPS (Food items cannot be ship via USPS), and when weight qualified (requested by email), via Freight.

Shipping Address - It is important that we are provided an accurate and valid shipping address. We cannot ship food to PO Boxes!

Alaska, Hawaii, Puerto Rico, Virgin Islands - Generally we do not accept orders from these location as shipping to these destinations is very expensive. We can, however, ship to an export company within the continental US where you can arrange to have your order shipped to you by barge carrier (Alaska for example). You can also email us about shipping your order to Alaska or Hawaii and we can provide you with a shipping quote.

Canada - We can only ship Canadian orders to a US town bordering Canada (you pick the place, such as a friend, UPS Store, Mailbox Etc.), see our FAQ page for detailed reasons why shipments directly into Canada are not allowed. Customers can pick up their shipments at the US destination address provided, customers are responsible for any compliance with Canadian law and GST.

International Orders - We do not ship to countries or residences outside of the continental United States (including Puerto Rico and the Virgin Islands) due to exorbitant shipping costs. We can, however, ship to an export company within the continental US where you can arrange with the export company to have your order shipped to you. Customers are responsible for compliance with any and all export restrictions / requirements.

2. PAYMENT TYPES ACCEPTED - US CUSTOMERS ONLY

We accept Visa, Mastercard, Discover and American Express. .

We can also accept payments by Check, Cashiers Check or US Money Order or USPS Money Order through the US Mail. We do not accept checks online.

Send order payments by mail to:

Food Assets
PO Box 941
Newport, WA 99156

We do not accept international payments of any kind due to high levels of fraud. All payments must come from a US bank.

3. PLACING YOUR ORDER:

Use any of the following options to place your order:

A) Shopping Cart Ordering - This is our preferred method of ordering (for order accuracy). You can use the credit card payment option, or the check payment option. A copy of the order is saved to your profile and emailed to you, and a copy of your order is also sent to us.

- OR -

B) Email - We respond to all email questions promptly. Include the item number and quantity for each item. Also include your name, phone, city, state and zip code of the shipping address so we can calculate any shipping charges associated with the order. Send the product list to our email - we will reply quickly.

C) All orders are processed immediately upon receipt. Usually, all orders are processed the same day they are received. If we receive an uncleared payment or declined credit card, or have a question about the order, you will be notified via email or telephone. Be sure to check your spam / junk folders for our email.

4. ORDERING POLICY

All customers are required to read and understand our Terms & Conditions when placing an order. We want you to be fully informed and comfortable with our policies.