SHIPPING AND ORDERING INFORMATION
Estimated Time to Fulfill Order *
|Rainy Day||Cans / Bags / Buckets|
|3 - 5 days|
|Rainy Day||Freight Shipments||Freight Rates||1 - 2 weeks**|
|Food Assets||Food Kits||3 - 5 days|
|Alpine Aire||Pouches||7 - 10 days|
|Kelly Kettle||Stoves||3 - 4 days|
|Mountain House||Pouches / Cans||3 - 5 days|
|Survival Cave||Units||4 - 6 days|
|Survival Cave||Meat||4 - 6 days|
|Survivor Industries||Rations / Kits||3 - 5 days|
|Super Spectrim||Supplements||2 - 4 days|
|Van Drunen Farms||Cans||3 - 5 days|
|XMRE / OMEALS||MRE's||7 days|
* Our published shipping times are estimates, and are as accurate and as truthful as we can make them.
** Freight shipping is available for Rainy Day products only for orders over 300 lbs. This is a good alternative to UPS shipping (less chance of damage.) Please view this link for more information: freight shipping information
1. Shipping Your Order
Shipping carrier - All orders ship via common carrier: UPS, FedEx, USPS, and when qualified, via Freight.
Shipping Address - It is important that you provide us with an accurate and valid shipping address. We cannot ship to PO Boxes!
Alaska, Hawaii, Puerto Rico, Virgin Islands - Generally we do not accept orders from these location as shipping to these destinations is very expensive. We can, however, ship to an export company within the lower 48 where you can arrange to have your order shipped to you by barge carrier. You can also email us about shipping your order to Alaska or Hawaii and we can provide you with a shipping quote.
Canada - We will only ship to a US border town address; see our FAQ page for detailed reasons. You are responsible for any compliance with Canadian law, GST, or anything else asked by the Canadian government.
International Orders - We do not ship to countries or residences outside of the continental United States (including Puerto Rico and the Virgin Islands). We can, however, ship to an export company within the continental US where you can arrange with the export company to have your order shipped to you. Customers are responsible for compliance with any and all export restrictions / requirements.
2. PAYMENT TYPES ACCEPTED - US CUSTOMERS ONLY
We accept Visa and Mastercard.
We can also accept payments by Check or US Money Order. Send check payments to:
PO Box 481
Newport, WA 99156
3. PLACING YOUR ORDER:
Use any of the following options to place your order:
A) Shopping Cart Ordering - This is our preferred method of ordering.
- OR -
B) Email - We respond to all email questions promptly. Please be sure to include the item number and quantity for each item you would like a quote on. Also include your city, state and zip code so we can calculate any shipping charges associated with your order. Send your product list to our email - we will reply quickly.
C) All orders are processed immediately upon receipt. Usually, all orders are processed the same day they are received. If we receive an uncleared payment or declined credit card, or have a question about your order, you will be notified via email or telephone.
4. ORDERING POLICY
All customers are required to read and understand this information when placing an order. We want you to be fully informed and comfortable with our policies.